FLOCK, your Catering
Frequently Asked Questions
Delivery charges are estimated based on postal codes – the proximity from the restaurant to the delivery site will affect the charge. There may be an additional charge, on top of the regular delivery fee, for deliveries during non-business hours (before 10:00am and after 5:30pm) and weekends.
We prefer that catering orders are placed 1(one) business day in advance for weekdays and 2(two) business days for weekend orders.
Absolutely! Please be advised that we are not a nut-free or gluten-free facility and cannot promise cross-contamination will not occur. Even though FLOCK strives to accommodate all dietary restrictions and allergies, we cannot guarantee 100% absence of trace elements as we do have them on site. It is the clients’ responsibility to inform the caterer of any dietary restrictions, allergies or preferences.
Minimum Order: We have no minimum order however smaller orders from the in-store menu can be placed directly with the stores through pickup, or delivered via Uber, Doordash, or Foodora.
Payment Methods: The preferred method of payment is credit card (Visa, MasterCard or AMEX). Please contact our catering team to discuss arrangement of any other payment terms.
Cancellations: If cancellations are made after the cancellation deadline (less than 1 business day / 24 hours), you may be charged up to 50% of your total order.